Frequently Asked Questions

Pojko FAQ – A direct answer to your question

From betting and withdrawals to account management and Live Casino — everything you need to know is right here.

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It's natural to have questions while using Pojko. Our FAQ This page is designed to give clear, straightforward answers to common questions — in Bangla, with Bangladeshi users in mind. From accumulator bets to withdrawal timelines, locked accounts to Live Casino rules, you'll find detailed answers to it all here.

Type a keyword into the search box above or use the category buttons to filter results. If you still can't find a solution, reach out to our team directly through the support section below.

Frequently Asked Questions

No results found for your search. Please try different keywords or contact support.

Accumulator Bet combines multiple events on a single slip — each win multiplies the odds, so your potential payout can be significantly higher.
  • After logging in Sports Go to the section.
  • Click on your preferred odds for the first match — it will be added to your betslip.
  • Repeat the same process to add a second and third event to your betslip.
  • Select the "Accumulator" or "Combo" tab at the top of the betslip.
  • Enter your stake amount (minimum ৳50) — your total potential winnings will be calculated automatically.
  • Click the "Place Bet" button.
Keep in mind that every event in an Accumulator must win — if even one loses, the entire bet is lost. Generally, you can include between 2 and 15 events in a single Accumulator.

As per Pojko's policy Each person may hold only one account — Multiple accounts sharing the same name, NID, mobile number, or bank account are strictly prohibited. However, two different individuals in the same household may operate separate accounts on the same device, provided they each use completely distinct ID documents and payment methods.
  • Each person must have a separate email address and mobile number.
  • Each person's NID or identity document must be different.
  • Payment methods (bKash/Nagad) must be different for each account.
If anyone registers multiple accounts under the same identity, Pojko reserves the right to suspend all such accounts and forfeit their balances. If you're unsure, contact support before proceeding.

From Pojko Withdrawal The process is straightforward. Log in, go to the "Wallet" or "Transactions" section, and select "Withdrawal".
  • Minimum Withdrawal: ৳300
  • Daily Maximum: ৳50,000 (may be higher depending on VIP level)
  • bKash / Nagad: You'll typically receive it within 15 minutes to 2 hours.
  • Bank Transfer: 24 to 72 hours (business days).
Withdrawals may be held if KYC verification is incomplete. Verify your profile with your NID in advance. If a withdrawal is pending, check its status under "Transaction History." If it takes more than 72 hours, contact support.

For your security, Pojko 5 consecutive incorrect password attempts entering it will temporarily lock your account. In that case, follow the steps below:
  • Wait 30 minutes — in many cases, the account unlocks automatically.
  • On the login page, click the "Forgot Password?" link to receive a reset link via email.
  • If you don't receive the reset link, check your junk/spam folder.
  • If you're still experiencing issues, support@pojko.biz— include your name, mobile number, and registered email.
  • Our support team typically responds 1 to 3 hours to resolve your issue.
If you suspect someone else is trying to access your account, reset your password immediately and make sure to enable two-factor authentication (2FA).

If the app crashes or you're having trouble with an update, try the following steps one by one:
  • Step 1 — Clear Cache: On your phone, go to Settings → Apps → Pojko → Storage → tap "Clear Cache". Then reopen the app.
  • Step 2 — Install Updates: If you see "Update Required," uninstall the app and download the latest APK from the official Pojko website to reinstall.
  • Step 3 — Check your internet connection: Make sure your mobile data or Wi-Fi connection is stable.
  • Step 4 — Restart Your Phone Then relaunch the app.
  • Step 5 — Use a Browser: If you experience issues, open pojko.biz in your mobile browser — all features are fully available there too.
The app may not run on Android versions below 8.0. In that case, please access the site via the Chrome browser.

Pojko's Live Casino In the section, you play with real dealers via live video stream — just like being in an actual casino.
  • Log in and go to the menu "Live Casino" Select.
  • Choose your preferred game — Baccarat, Roulette, Blackjack, or Dragon Tiger.
  • Click "Play" or "Join" to take a seat at the table.
  • Select a chip (starting from ৳50) and click on the betting zone to place your wager.
  • Once the dealer deals the cards or spins the ball, the result is determined automatically.
First time playing Baccarat Starting with Baccarat is a great idea — the rules are simple; just pick between Player or Banker. Read the game rules before placing your bet. You can also interact with the dealer via live chat.

On Pojko Cricket Betting Extremely popular — especially for Bangladesh national team matches, with extensive markets available for BPL and IPL as well.
  • Go to the Sports section → Select "Cricket".
  • Click on your preferred match to view all available markets.
Main Betting Markets:
  • Match Winner: Which team will win.
  • Top Batsman / Top Bowler: Who will score the most runs or take the most wickets.
  • Over/Under Runs: Over/under a specific run total in a particular over.
  • First Over Runs: How many runs will be scored in the first over.
  • Live In-Play Betting: Place bets in real time while the match is in progress.
Odds change rapidly in In-Play betting, so make your decisions quickly. Placing a bet before the match starts gives you comparatively more stable odds. For more strategies, visit Betting Tips View the page.

How I work to get help from Pojko

Beyond the FAQ, our support team is always here for you — any time, any issue.

Live Chat Support

Click the chat icon in the bottom corner of any page on the site for real-time support in English. Average response time: 3 minutes.

Email Support

For complex issues, write to us in detail at support@pojko.biz. You'll typically receive a reply within 1 to 3 hours.

FAQ Database

Hundreds of questions and answers are collected on this page. Use the search box to find what you need in seconds.

Security Assistance

Issues related to account hacking or suspicious activity are handled on a priority basis.

Full Support in Bangla

All support channels are operated in English. Language will never be a barrier.

History & Tracking

After submitting a support ticket, you can track its status. No issue will go unresolved.

How to Use the Pojko FAQ

Pojko's FAQ This page is built around the most frequently asked questions from betting users in Bangladesh. The answers here aren't just theoretical — they're written based on real experience, with specific amounts, timeframes, and steps included.

Type any keyword in the search box above — such as "bKash", "cricket", "lock", or "app" — and the relevant questions will be highlighted instantly. You can also use the category buttons to filter by topic.

What topics does the Pojko FAQ cover?

This FAQ page currently covers questions on the following topics:

  • Betting: How to place an Accumulator or serial bet, cricket betting markets.
  • Payment: Withdrawal methods, processing times, and limits.
  • Account: Multiple account policy, locked account recovery.
  • Casino: Rules for accessing and playing at the Live Casino.
  • Technology: Solutions for app crashes and update issues.

What to do if you don't get a response?

If you can't find the answer to your question on this FAQDon't worry if you can't find your answer here. Pojko's 24/7 Live Chat support is always ready to help. Simply type your question in English and a knowledgeable support agent will assist you — typically within 3 minutes.

Explore Pojko's dedicated pages for more in-depth information — Financial Transactions A complete payment guide on the page, Platform Technical information and Responsible Gaming You'll find full details on betting limits on this page.

Pojko regularly updates their FAQ. Any new features or policy changes are reflected on this page as they happen, so be sure to check back often.

Contact Support
Live Chat

Chat with us instantly from any page on the site. Average response time: 3 minutes.

Email

support@pojko.biz
Answer: Within 1–3 hours.

Support Hours

7 days a week, 24 hours a day — in English.

No more questions? Then start playing now!

Register on Pojko, claim a bonus on your first deposit, and enjoy the best betting experience in Bangladesh — safe, and in Bangla.

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